Customer support is a vital part of any game, but if anything it is even more important to mobile games. Whether you use a ticket system (custom or industry-standard such as Zendesk), or simply an email box to handle your community's call for help, we will be available to provide round-the-clock support to those that need it.
Options for reply time limits:
Tracking system: We track every type of problem the users report to understand the dynamics and trends of bugs/difficulties in the particular community.
This Zendesk Explore shows the number of tickets created by hour in Happy Color, mobile app, where we cover Customer Support in four languages: Russian, English, Spanish and Portuguese.
